Return and Refund Policy

Last updated: 13 October 2026

At ADHD Merch, we create gifts and products designed to celebrate ADHD and neurodiversity. As our products are made to order, each item is produced especially for you.

Please read our return and refund policy carefully before placing your order.

1. Made-to-Order Products

All our products are made to order rather than held in stock. This means we begin preparing your item specifically for your purchase.

For this reason, we do not accept returns or offer refunds for reasons such as a change of mind, ordering the wrong item, or deciding that you no longer want the product, except where you have a legal right to cancel under UK consumer law.

Where a product is personalised or made to your individual specifications, it may be exempt from the usual 14-day cancellation right for online purchases.

2. Faulty, Damaged or Incorrect Items

We want you to be happy with your ADHD Merch purchase. If your item arrives faulty, damaged, or different from what you ordered, please contact us and we will work with you to resolve the issue.

Please email us at ADHDMerch@gmail.com with:

• Your order number.
• A description of the problem.
• Clear photographs of the item and any damage, where applicable.

Please contact us as soon as reasonably possible after discovering an issue so that we can assist you.

If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights under UK consumer law. We will explain the available options based on your circumstances.

You will not be charged return postage for returning an item that is confirmed to be faulty or incorrectly supplied where a return is required.

3. How to Request a Return or Refund

To report a problem with your order, please contact us at [insert your customer service email address] and include your order number and details of the issue.

Please wait for our response before sending any item back, so we can provide the appropriate return instructions.

We will review your request and let you know the next steps as soon as possible.

4. Refunds

Where a refund is due, we will process it in accordance with your statutory rights. Refunds will normally be made to the original payment method.

Any refund timeframe required by law will be followed, and we will confirm the details when your refund is approved.

5. Your Consumer Rights

Nothing in this policy affects or limits your statutory rights under UK consumer law.

Our products must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these requirements, you may have legal rights to a repair, replacement, or refund.

If you have any questions about this policy or an issue with your order, please contact us at ADHDMerch@gmail.com.

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Thank you for supporting ADHD Merch!